Wicket App's Terms & Conditions

Wicket App ("we", "us", "the Company") is an online gaming platform operating under the domain wicketapp.net. These terms and conditions form a legally binding agreement between you ("user", "player") and Wicket App.

By registering on or using Wicket App, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms may be updated from time to time, so make it a habit to check back regularly.

• These Terms are published in Bengali and apply specifically to users in Bangladesh.
• Wicket App services are available to adults of legal age only.
• In the event of any dispute, the English version shall be considered the definitive version.
• If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

To open an account on Wicket App, you must complete the registration form with accurate and complete information. Registering with false details is strictly prohibited and may result in legal action.

Registration Eligibility

• The registrant must be at least 18 years of age.
• Each person may register only one account.
• Each phone number and email address may only be linked to one account.
• Residents of restricted countries or regions are not eligible to register.

KYC Verification Process

Wicket App complies with international Anti-Money Laundering (AML) policies. As a result, KYC (Know Your Customer) verification is mandatory before your first withdrawal or for high-value transactions.

Wicket App supports multiple payment methods for deposits and withdrawals. All transactions are processed in Bangladeshi Taka (BDT) and must fall within the minimum and maximum limits.

Deposit Rules

• The minimum deposit amount is ৳500 (five hundred Taka).
• Only use payment methods registered in your own name.
• Deposits from third-party accounts will not be accepted, and refunds will not be issued to them.
• Deposits are typically credited to your account instantly after being made.

Withdrawal Rules

• The minimum withdrawal amount is ৳1,000 (one thousand BDT).
• Withdrawals can only be made to a verified payment method.
• Standard withdrawals are processed within 3–7 business days.
• VIP members enjoy priority withdrawal processing.
• Withdrawals will be on hold until KYC verification is complete.

Wicket App processes withdrawals free of charge, though your payment provider may apply their own fees. These charges are outside our control.

Wicket App regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which must be read carefully before claiming.

General Bonus Terms

• Each bonus comes with a wagering requirement (the number of times the bonus must be wagered).
• If the wagering requirements are not met before a bonus expires, the bonus will be forfeited.
• A user may not use the same bonus more than once.
• Bonus balances cannot be withdrawn directly — they become withdrawable only after the applicable conditions are met.
• Wicket App reserves the right to modify or cancel any bonus program.

Bonus Abuse

We actively monitor for any attempts to abuse or exploit the bonus system. If suspicious activity is detected, bonuses may be voided and the account may be suspended or permanently closed.

Wicket App believes gaming should be a source of entertainment, not addiction. We encourage all our users to play responsibly, and urge anyone experiencing difficulties to seek help.

• Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Lock your account for a set period of time.
• Cooling-off period: Take a break ranging from 24 hours up to 6 weeks.
• Reality Check: You'll receive session reminders at set intervals.

If you or someone you know may be struggling with a gaming addiction, please visit our Responsible Gaming Go to the page and get assistance.

All gaming and betting activities on Wicket App are governed by specific rules, designed to ensure fairness and transparency across all games.

General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• Minimum bet amounts may vary depending on the game.
• Wicket App reserves the right to make the final decision in the event of a game disruption caused by technical issues.
• RNG (Random Number Generator) certified — all outcomes are entirely random.
• In Sports Betting, official results are considered final.

Live Betting Special Rules

Odds may change during live events due to network issues or delays. Always confirm the latest odds before placing a bet. If any odds discrepancy is detected, Wicket App reserves the right to void the bet in question.

Wicket App is committed to providing a fair and honest gaming environment for all users. We take strict action against any form of fraudulent activity.

• Creating multiple accounts or Bonus Hunting is strictly prohibited.
• The use of bots, automated software, or hacking tools is strictly prohibited.
• Money laundering or transacting with funds from illegal sources is strictly prohibited.
• Attempting to access another user's account is strictly prohibited.
• Collusion — secretly coordinating with other players to gain an unfair advantage — is strictly prohibited.
• Misuse of chargebacks or payment disputes is strictly prohibited.

Protecting your personal information is our top priority. Wicket App adheres to international data protection standards and will never sell your data to third parties.

• All data is protected with 256-bit SSL encryption.
• Your information is used solely for service improvement and legal compliance purposes.
• You can request deletion of your data at any time.

For more details, visit our Privacy Policy Read.

Wicket App reserves the right to suspend or permanently close your account under the following circumstances:

• Violation of the Terms.
• Registering with false or incomplete information.
• Engaging in fraudulent activities.
• Failure to complete KYC verification.
• Extended period of inactivity (more than 12 months).
• At the direction of a legal or regulatory authority.

You may request to close your account at any time. You will be given the opportunity to withdraw your verified balance before closure, unless the account is being closed due to fraudulent activity.

Wicket App is committed to maintaining the highest standard of service; however, our liability is limited in certain circumstances.

• We are not responsible for any game loss resulting from internet disconnection.
• We are not liable for errors caused by third-party payment providers.
• In the event of unexpected technical errors, we will provide every possible assistance.
• Wicket App is not liable for any financial losses resulting from gaming — gaming carries inherent risk.

Wicket App reserves the right to modify these Terms & Conditions, in whole or in part, at any time. Upon your first login after any changes, you will be prompted to accept the updated Terms.

• For significant changes, advance notice will be sent to your registered email address or via SMS.
• Continued use of the platform following any changes will be deemed acceptance of the updated Terms.
• The date of the most recent Terms update will be displayed at the top of the page.

If you have any questions or concerns about these terms, please get in touch with us. Our Bengali-speaking support team is always ready to help.

• Email: support@wicketapp.net
• Live Chat: Available 24/7 (within the platform)
• Support hours: 8:00 AM – 12:00 AM (Bangladesh Time)

After a complaint is submitted, an initial response is generally provided within 48 hours. Complex matters may take up to 7 business days.